Our Users’ privacy is of paramount importance to us. We therefore strive to be transparent about how we collect, use and share information about you. We present below the description of the type of data we collect, the treatment to which they are subject and the usefulness they represent for the services we provide. You can consult your rights regarding information, correction and deletion of data, in compliance with Regulation (EU) 2016/679 (General Regulation on Data Protection – RGPD) and the applicable data protection legislation.
User information collected
Information You Provide To Us. Visiting our website does not, in itself, imply the collection of personal data (i.e. information that relates to an identifiable individual, for example a person’s personal characteristics and health information). The request to collect this data is always made clearly and unequivocally throughout this website. Providing personal information is optional.
When you register on our website, you will be asked to provide us with certain data, such as: name, e-mail, phone number, address and other information. We collect information that users provide by filling out forms on the Website, sending emails and when requesting a service. Users are responsible for filling in correct and truthful information.
While using our services we may collect information that might include (but not limited to), personal data necessary to schedule appointments and other services and contact records, tax identification data for billing and accounting processing purposes, data associated with the therapy process which may include assessments results, session notes, interventions carried out, among others. None of the data collected will be shared with third parties or used for research.
Personal health information will be obtained directly from you, except in a few conditions. Namely, when you have provided explicit consent to collect this information from others (e.g. previous mental health professional) or when the law requires us to collect information without your consent (such as in emergency situations, where collecting such information is to prevent potential harm).
Information We Collect Through Automatic Data Collection Technology. As you navigate through our Website, we may use automatic data collection technologies including Google Analytics (created by Google) to collect certain information about your equipment, browsing actions, and patterns.
The information we collect automatically is used for statistical data and will not include personal information. We use this data to improve our Website and our services. We do not combine information collected using Google Analytics with personally identifiable information.
How we use, store, share and disclose the information collected
The collection and use of your information is necessary for the performance of our contractual obligations, as well as for providing our services, to protect yours and our legitimate interests and to comply with legal and financial regulatory obligations to which we are subject.
More specifically, we use the information you provide to us to reply to questions/requests, communicate with you about our services, to provide personalized psychological services, to improve our overall performance and to provide you with information.
We also use the information collected for statistical and analytical purposes in order to improve this website.
Legal bases for processing
To process your information as described above, we rely on the following legal bases:
- We need it for you to be able to fully access this Websites and our services;
- It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for development, to provide our services, and to protect our legal rights and interests;
- We need to process your data to comply with a legal obligation.
With Whom and How We Share the Information Collected
In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to:
- Comply with any applicable law, regulation, legal process or governmental request;
- Enforce agreements policies and terms and conditions of service;
- Protect the security or integrity of our website and services;
- Establish or exercise our rights to defend against legal claims;
- Protect you, our Users or the public from harm, damage or illegal activities.
We will never sell, rent or otherwise share information about you to advertisers or any other third parties other than in the situations described above.
Information Storage and Security
We will retain your Personal Information for as long as necessary to provide our services and as necessary to comply with our legal obligations, resolve disputes and enforce our policies. Retention periods will be determined taking into account the type of information collected and the purpose of such collection, taking into account the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. We will maintain records that contain customer personal data, account opening documents, communications, and anything else in compliance with applicable laws and regulations.
We may rectify, replace or remove incomplete or incorrect information at any time and in our sole discretion.
All information is locked away in restricted area/computer in order to safely store your information. While we implement safeguards designed to protect our Users’ information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by third-parties.
You can also make choices about the collection and use of your data, and exercise your data protection rights, by contacting us and making your request.
You can request for us to stop accessing, storing, using and otherwise processing your information, receive a copy of the personal information that you voluntarily and directly provided to us, and request rectification or deletion of your personal information that is under our control.
However, please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements, as required or permitted by applicable law.
Links to external websites
Individuals under the age of 18
Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from users under the age of 18. If we become aware that an individual under the age of 18 has provided us with personal information, we will take steps to delete such information. If the adult caregiver or guardian becomes aware that an individual under the age of 18 has provided us with personal information, please contact us at the email address: email@example.com
Questions and contact information
If you have questions about this website or how your information is handled, please direct your inquiry to firstname.lastname@example.org